Students Grievance Redressal Cell – MVP Samaj's Sharadchandraji Pawar College of Architecture

Students Grievance Redressal Cell

M.V.P Samaj’s College of Architecture, Nashik has formed a students grievance redressal cell as per UGC 2012 norms

Objectives

To provide a holistic development of students by providing a healthy, friendly and comfortable working environment where students can reach (Contact/coordinate) with suggestions, and convey their grievances if any.
To address genuine problems and complaints of students whatever be the nature of the problem.
Problems and Complaints can be related to academic and non-academic matters, such as assessment, victimization, attendance, charging of fees, conducting examinations, harassment by colleague students or teachers etc.
Students are encouraged to use the suggestion boxes placed in the premises to express constructive suggestions and grievances.

Functions

The cases will be attended promptly on receipt of written grievances from the students
To address academic matters; related to timely issue of duplicate mark-sheets, transfer certificates, conduct certificates or other examination related matters.
To address financial matters; related to dues and payments for various items from library, hostels etc
To address other matters; related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, etc.
Pending cases, if any, which require direction and guidance from the higher authorities.

Role & Responsibilities

To Implement the students grievance redressal policy & cell (UGC regulation 2012) at the Institute.
To make stakeholders of institute aware of the system.
To create a free atmosphere & transparent mechanism for the students to point out their issues/ concerns or suggestions.
To ensure the fair and timely resolution of the complaints.
Redress the complaints and to take actions in the benefit of students and the institute.

Procedure for lodging a grievance:

The students may feel free to put up a grievance in writing and drop it in the complaint box or submit in office or to any teaching faculty or to class coordinator.
The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.
A Grievance Cell should be constituted for the redressal of the problems reported by the Students of the College with the following objectives:
Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
Suggestion / Complaint Box is installed in premises in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the College.

Rest assured that your complaint will be kept CONFIDENTIAL.

Useful Reading Materials:

FORMATION OF INSTITUTE LEVEL GRIEVANCE REDRESSAL CELL

SR. NO.	GRIEVANCE REDRESSAL CELL MEMBER 2024-2025	DESIGNATION
1	Dr. Prajakta Shailesh Baste	Chairperson Of Committee Member
2	Prof. Suruchi Ranadive	Faculty Member
3	Prof. Sheetal Chougule	Faculty Member
4	Adv.S.S.Khairnar	Ombudsperson